1. INTRODUCTION

 

Thank you for choosing FAHLE ECOLINES SL. Through the use and access to this web site and the URLs arising from www.drhauschka.es (in later web sites), you grant a binding contract with our company, your contract with us includes your acceptance to these "terms and conditions of use" and "Privacy policy". If it were not in accordance with any of the terms, please, we invite you to abandon web sites.

 

The Web sites are owned by FAHLE ECOLINES SL, with registered office at calle Riera major, 12 08720 Vilafranca del Penedès (Barcelona), with C.I.F. B61000303. Registered in the Registro Mercantil de Barcelona, Tomo 28821, Folio 0171, General section, sheet 14344, inscription 1ª, and email: info@fahle-ecolines.com.

 

FAHLE ECOLINES SL indicates that is the obligation of the user read these conditions of use of the web sites, whereas force and therefore, recommending users to print or save a copy of these "Terms and conditions of use" then have knowledge of them, even though they will be at all times available on the website (www.cosmeticanaturalbiobeauty.com). All conditions can be stored and reproduced by users/customers through any tool in the conventional word processors in the market.

 

To use and navigate FAHLE ECOLINES SL web sites, the user must:

  1. Having 18 or more years, or be 14 and have parental consent or guardian to these terms.
  2. Be able to give a binding contract with us and otherwise prohibited by any applicable law.

The user, to make use of this website and place orders through the same, undertakes:

  1. Make use of this web site only to perform queries or legally valid orders.
  2. Not make any false or fraudulent orders. If you could reasonably be considered that an order of this kind has been done, we will be authorized to cancel it and inform the relevant authorities should thus be considered.
  3. Please provide your address email, postal address and other contact details for a truthful and accurate. We remind you that we will make use of that information to contact you if necessary (see our privacy policy).

 

 

2. OBJECT

 

It is subject to these terms of use, navigation, access and use of the website and its information (Browsing, i.e. through a space with the purpose of recognizing objects in it). This factual conduct implies automatic legal acceptance without modification of the terms, conditions and warnings contained in the present text. Described behavior give users without the need for conventional signature by the user in the terms herein without prejudice to the application of relevant regulations must be complied with. It is the obligation of FAHLE ECOLINES SL to warn that if the user is in disagreement with the terms in this document, user must abstain from accessing the web sites, so FAHLE ECOLINES SL immediately invites you to leave this website if you are subject to that warning.

 

The user is declared as a natural or legal person FAHLE ECOLINES SL declares, and the user acknowledges that FAHLE ECOLINES SL provides great diversity of information, services and data, assuming the user their responsibility for the correct use of the web sites. This responsibility extends to all those customs and practices which make the user within the web sites, as well as the use of the information, services and data offered by FAHLE ECOLINES SL.

 

 

3. USER GUIDELINES

 

We have established a set of basic rules so the user can follow them when you access our web sites, as well as when you hire our services. Please follow these rules:

 

Guidelines for access to web sites

 

To access web sites, the user must have access and connection to the Internet network, pay the access rates, have the device/equipment and electronic systems needed to make the connection to the network, including a terminal that is appropriate to the effect (computer, phone, tablet, etc...) and a modem or other analogous or similar access device.

 

The user is aware that the correct access and use of certain content and services of the web sites, may involve discharge in their computing devices of certain computer programs or other logical elements. The user is solely responsible for the installation of these elements, FAHLE ECOLINES SL declining any liability which might arise.

 

Guidelines for the use of web sites by the user

 

The user undertakes to carry out a use of the web sites, their conditions, services that could be offered, content in accordance with the law, morality, good customs and public order, not using it contrary to the contents present in the text, in a way harmful to FAHLE ECOLINES SL or third parties, or that in any way could damage disable or impair the websites or services, or prevent a normal enjoyment of the web sites by other users.

 

The user will refrain from taking actions that damage, interrupt or generate errors in FAHLE ECOLINES SL systems, as well as to introduce programs, viruses, macros, applets, ActiveX controls or any other logical device or sequence of characters that cause or are likely to cause any type of alteration in the computer systems.

 

FAHLE ECOLINES SL reserves the right to deny or withdraw access to the sites and/or services, at any time and without prior notice to those users who fail to comply with the terms and conditions of use.

 

Limitation of liability of FAHLE ECOLINES SL for the use of the web sites

 

The websites may contain advertising or be sponsored. Advertisers and sponsors are solely responsible for ensuring that submitted material, for inclusion in the web sites, in compliance with laws that can be applied in each case. FAHLE ECOLINES SL will not be responsible for any error, inaccuracy or irregularity that may contain advertising content or sponsors.

 

FAHLE ECOLINES SL makes every effort to provide the information contained on the websites in a truthful manner and without typographical errors. In the event that at some point there is an error of this kind, beyond the control of FAHLE ECOLINES SL at all times, it would proceed to rectify the typo as soon as and be provided to the user information and options set out in the legislation.

 

FAHLE ECOLINES SL will not be liable to the user, insofar as:

 

  • The effectiveness in connection as well as the speed of access to the web sites by the user. Interference, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operation of the electronic system due to causes unrelated to FAHLE ECOLINES SL.

 

  • The information entered by users and third parties, outside FAHLE ECOLINES SL and that is not maintained any agreement or contractual cooperation.

 

 

4. CONCLUSION OF THE CONTRACT. THE ORDER

 

The information contained in these terms and conditions and details contained on this website do not constitute an offer, but an invitation to hire. There will be no contract between you and us in relation to any product until your order is expressly accepted by us. If your offer is not accepted and already they had been any charges on your account, the amount of the same will be refunded to you in full.

To place an order, shall follow the procedure of purchase online and make click on the acceptance of the conditions of use and in the section "order with obligation of payment". After that, you will receive an email acknowledging receipt of your order (the "order confirmation"). Note that this does not mean that your order has been accepted, since it is an offer that you makes us to us to buy one or more products. All orders are subject to our acceptance, which will be informed through an email in which we will confirm you that the product is being sent ("dispatch confirmation"). The contract for the purchase of a product between you and us will be formalized only when we send you the dispatch confirmation.

The contract will only be those products listed in the shipment confirmation. We will not be obliged to supply any other products which may be the subject of order until we confirm the shipment in a shipping confirmation.

You can follow the progress of your order from the site cosmeticanaturalbiobeauty.com by clicking on the link "State of the order", calling service to the customer at the phone number 938991606 the hours of 9 am to 7 pm from Monday to Friday, or by sending an email to pedidosweb@cosmeticanaturalbiobeauty.com, indicating the order number that was assigned to you in the purchase confirmation email. 

 

5. AVAILABILITY OF PRODUCTS

 

The management of your order is subject to the availability of the requested products. If there is enough stock in time to prepare your order or we believe that the product is not in condition for sale, we reserve the right to provide information about substitute products of equal or higher quality and value that you can order. If you don't want to place an order for these substitute products, we will refund any amount could you have paid. In any case we will inform you of any changes that might occur in your order due to non-availability of items.

 

The items offered through this web site are only available for shipment to the Peninsula (Spain, Andorra and Portugal), Balearic Islands, Canary Islands, Ceuta and Melilla. And the following Latin America countries: Bolivia, Argentina, Belize, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Nicaragua, Panama, Paraguay, Suriname, Uruguay.   

 

6. DELIVERY

 

Without prejudice to the provisions in clause 5 above with respect to the availability of the products, and except for extraordinary circumstances occur, the term so that it reaches you shipping is 48 to 72 hours to be sent to the Peninsula (Spain, Andorra and Portugal), Balearic Islands, Canary Islands, Ceuta and Melilla) and 4 to 6 days for the countries of Latin America : Bolivia, Argentina, Belize, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Nicaragua, Panama, Paraguay, Suriname, Uruguay, since I have received a "shipping confirmation", and in any case within not more than 30 natural days from the date of the "confirmation of order".

Please note that confirmation of shipment will be sent you within a maximum of 48 hours since I placed the order.

If for some reason we could not meet the delivery date, you we will inform you of this fact and give you the option to move forward with the purchase, establishing a new delivery date or annulling the order with a full refund of the price paid within a maximum of 30 days since there is the cancellation of the order and in the same means of payment that the online order was paid.

Deliveries will be carried out from Monday to Friday. Saturday will be only made deliveries by special order by the customer, who will assume the additional expenses arising from the same.

No Sunday deliveries are made.

For purposes of these terms and conditions, means "delivery" has occurred or that the request has been "delivered" in the moment in which you or a third party indicated by you acquires the material possession of the products, which will be credited through the signature of receipt of the order at the agreed delivery address.

 

7. IMPOSSIBILITY OF DELIVERY

 

Before you receive your order you will receive an email informing you of the status of the shipment.

If it is impossible to carry out the delivery of your order, the carrier will leave a note explaining where your order and how to do so that it is sent to you again. If you won't be at the place of delivery at the agreed time, please that get in contact with us to agree the delivery on another day.

Where after 30 days since your order is available for delivery, and the order has not been delivered for reasons not imputable to us, we understand that you want to cancel the contract and will consider it resolved. As a result of the resolution of the contract, will refund you all payments received by you, including the cost of delivery (with the exception of the additional expenditure resulting from the election on the other hand a form of delivery different from less expensive mode of ordinary delivery we offer) without any undue delay and, in any case, within a maximum period of 14 days from the date they consider solved the contract.

Please note that transport derived from the contract may have an additional cost, so we will be authorized to pass you the corresponding costs.

 

8. PASSING OF THE RISK AND PROPERTY

 

The risks of the products will be in charge from the moment of its delivery.

You will acquire the ownership of the products when we receive full payment of all amounts due in connection with them, including the expenses of shipment, or at the time of delivery (according to the definition contained in paragraph 6 above), if this took place at a later time.

Once send you the purchased goods, the risk of loss or deterioration of these will be transmitted to the consumer or user when you or a third party by you indicated, other than the carrier, has acquired the material possession. However, be which handle the transport of the products or the chosen carrier was not among those proposed by us, the risk will be transmitted to you with the delivery of the goods to the carrier, without prejudice to their rights against this.

 

9 PRICES AND PAYMENT METHODS

 

The price of the products will be which are required at all times on our web site, except in cases of obvious error. While we try to ensure that all prices listed on the page are accurate, errors may occur. If we generally an error in the price of any of the products you have ordered, we will inform you as soon as possible giving you the option of reconfirming your order at the correct price or cancel it. If we could contact with you, the orders will be deemed cancelled and the amounts that have been paid will be reimbursed fully.

The price and other conditions of the items you have requested us not be modified during the period of time that mediate between its offer and the acceptance of it issued through the confirmation of shipment, unless by law or decision of government agencies we should make changes retrospectively in these policies, in which case possible changes will also affect the orders that had previously

The price of the products offered on the website are in euros, include the tax on the value added (VAT) or other taxes that may apply, but they do not include shipping charges, which are listed separately in the Web.

Once you have selected all the items that you want to buy, they will be added to your cart, and the next step will be to process the order and make the payment. To do this you must follow the steps of the buying process, filling or by checking the information that prompted at every step. Also, during the buying process, before making the payment, you can modify the data of your order.

In the event that shipping charges are generated they will be payable by the customer and will be reflected on the invoice separately the price of sale of the products. You will be informed, before the final registration of your order, shipping costs associated with the order, and the payment you will be asked for the total amount of the purchase.

To any of the destinations (Spain, Andorra and Portugal) Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla orders of €30 not be charged shipping.  If the amount of the order is less than € 30, shipping costs will amount to € 7,00 (VAT included) 

 

For any of the following countries of latinoamerica:bolivia, Argentina, Belize, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Nicaragua, Panama, Paraguay, Suriname, Uruguay orders over € 120 not is you will be charged shipping costs. If the amount of the order is less than €120 shipping costs will amount to €20 (VAT included) .   

 

You can use the following options as a means of payment:

  • Bank transfer
  • Cash on delivery
  • (VISA, Visa Electron, Maestro Mastercard and 4B) credit card

 

To minimize the risk of unauthorized access, data of your credit card is encrypted. Once we receive your order, we will do a pre-authorization on your card to ensure there are sufficient funds to complete the transaction.

Click "Authorise payment" you are confirming that credit card is yours.

Credit cards will be subject to checks and authorization by the authority of the same, but if that entity does not authorize the payment, we will not be responsible for any delay or failure of delivery and not we formalize any contract with you.

 

10. RIGHT OF DISCLAIMER

 

You have the right to withdraw from this contract within a maximum of 14 calendar days without justification.

The disclaimer period will expire as of the 14 calendar days from the day that you, or a third party indicated by you, other than the carrier, acquired the material possession of the goods, or in case that the assets that make up your order are delivered separately, the 14 calendar days from the day you or a third party indicated by you, other than the carrier acquired the material possession of the last of those goods.

To exercise the right of disclaimer, should you notify FAHLE ECOLINES SL, at the address, Calle Riera Gran, 12, 08720 Vilafranca del Penedès (Barcelona), telephone 938991606, by sending us an email to sac@cosmeticanaturalbiobeauty.com or our contact form, its decision to withdraw from the contract through a clear statement that expresses it. You can use the model form of disclaimer contained as an annex to the present conditions, although their use is not mandatory.

To meet the deadline of disclaimer, just that the communication concerning the exercise for its part this right is sent before the expiration of the relevant period.

Consequences of the disclaimer

In the case of a disclaimer on the other hand, will refund you all payments received by you, including shipping costs (with the exception of the additional expenditure resulting from the election for its part of a mode of delivery different from less expensive mode of ordinary delivery we offer) without any undue delay and, in any case, with a maximum of 14 calendar days from the date on which are informed of its decision of cancel the present contract. We will proceed to make this refund using the same method of payment used by you for the initial purchase and, in any case, you will not incur any expense as a result of the refund. Despite the foregoing, we retain the refund until receipt of the goods, or until you have presented proof of the return of the same, according to what condition is met first.

Should you return to us or give us directly a: products

The return of the goods will take place through a messenger/courier organized by us.

Only you will be responsible for the decrease in value of the goods, since it receives them until he informs us of the disclaimer, resulting from handling other than the required to establish the nature, characteristics and functioning of the goods.

Your right to cancel the contract shall apply exclusively to products that are returned in the same condition in which you received them. No refund will not be if the product has been desprecintado, products which are not in the same terms that were delivered or who has suffered, so it must be careful with the products while they are in your possession. Please return the item using or including all of its original packaging, leaflets and other documents that accompany it in its case. In any case, shall be given together with the product to return the ticket that will be received at the time of delivery of the completed product.

The disclaimer right shall not apply to contracts relating to the supply of custom items or sealed assets which are not eligible to be returned for reasons of protection of health and hygiene and that have been unsealed after the delivery.

 

11. CHANGES AND RETURNS

 

In addition to reimbourse right legally recognized to the consumers and users mentioned in the previous section, you have within 30 days counted from the date of delivery of the product to proceed to your Exchange or return.

You can make returns through a Messenger/Courier, we will send to your address, by contacting us by phone 938991606 or by sending us an email to pedidosweb@cosmeticanaturalbiobeauty.com.

I should not want to return the products through any of the available free options, you will be responsible for the costs of return. Please note that if you decide to return to us c.o.d. items we are authorized to charge you the expenses that we may incur.

After consideration of the article we will tell you if you are entitled to a refund of the amount paid. Reimbursement of transport costs is only performed when the disclaimer right exercise within the legal deadline and returned all the items that make up the order in question. The refund shall be made as soon as possible and, in any case, within the period of 14 days from the date in which you communicated its intention to withdraw. However, we retain the refund until receipt of the goods, or until you have presented proof of the return of property, depending on which condition is met first. The refund shall be made always by the same means of payment you used to pay for the purchase.

Defective product returns

In cases in which you consider that at the time of delivery the product does not conform to the contract, you must immediately contact us by means of our contact form providing data product and the damage suffered, either by calling the number 938991606, or by sending an email to pedidosweb@cosmeticanaturalbiobeauty.com where indicate you how to proceed.

The product may return it to by delivering a Messenger which we will send to your address.

We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period if applicable the refund or replacement of the same (in your case). Refund or replacement of the product shall be carried out as soon as possible and, in any case, within 14 days following the date in which we send you an email confirming that reimbursement or replacement of the article appropriate non-compliant.

The amounts paid for those products that are returned because of a defect, where it really exists, you will be entirely reimbursed including delivery expenses incurred to deliver the item and costs that you incurred to return it to us. Repayment shall be made in the same method of payment that was used to pay for the purchase.

 

12 LIABILITY AND DISCLAIMER

 

Unless expressly otherwise provided in these terms, our liability in connection with any product purchased on our website will be strictly limited to the purchase price of that product.

Despite the foregoing, our liability is excluded or limited in the following cases:

 

  1. In the event of death or personal injury caused by our negligence:
  2. In the event of fraud or fraudulent misrepresentation; o
  3. In any matter which it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without limiting the foregoing and to the extent permitted by law, and unless herein otherwise provided, we will not accept any responsibility for the following losses, regardless of their origin:

  1. Loss of income or sales;
  2. Loss of business:
  3. Loss of profits or loss of contracts:
  4. Loss of anticipated savings;
  5. Loss of data; and
  6. Waste of management or office time

Due to the open nature of this website and the possibility that errors occur in the storage and transmission of digital information, we do not warrant the accuracy and security of the information transmitted or obtained through this web site unless expressly otherwise provided therein.

All descriptions of products, information and materials contained in this web site are provided "as a body" and without express or implied warranties about them except the legally established. In this sense, if you hire as consumer or user, we are obliged to give articles that are in conformity with the contract, responding to you for any lack of conformity which exists at the time of delivery of the product. Means that products are compliant with the contract always that:

  1. Conform to the description given by us and possess the qualities that we have presented on this web page,
  2. They are suited for applications that ordinarily intended products of the same type, and
  3. Present quality and regular performance of a product of the same type that are founded expected.

To the extent permitted by law, we exclude all warranties, except those that cannot be legitimately excluded from consumers and users.

The provisions of this clause shall not affect your rights as a consumer and user, or its right to withdraw from the contract.


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